FAQ | Camp WoodWings

Booking and payment

How to make a booking?

If you click on 'Book now', you will be redirected to our booking system. Here you can fill in your personal data and select all the options. Please make sure to fill in all fields correctly. At the end of your booking, a booking overview will be presented where you can verify your data one more time. After accepting our travel conditions, you can confirm your booking. If you experience any problems during your booking, please do not hesitate to contact us. 

Can I make a booking by phone?

Using our online booking system is the fastest and easiest way for a direct monitoring of your booking. Nevertheless, if you want to request a booking by phone, our office team will be available to assist you. Gather your travel request (period, number of persons, option) and contact us on +32 (0)4 97 54 14 48 (phone call or WhatsApp voice call). We are happy to help you, every weekday between 10am and 5pm (CET or GMT+1).

Do I need a proxy form?

All participants under the age of 18 must possess a proxy form signed by a parent or guardian during their stay abroad. 

This proxy form will be attached to our travel information email, which will be send to you the latest two weeks before departure. The form can also be obtained at your local government.  

I completed my booking but I haven’t received a confirmation email yet?
Immediately after you made your booking, we will send you a confirmation email. If you haven’t received this email, please follow the steps listed below:
 
  • Check your junk inbox. Some spam filters might see our emails as email spam or virus.
  • You entered the wrong email address. It can happen, it happens even regularly. Please contact us by email or phone. You can find our contacts in the contact menu. 
  • Due to a large pressure of activities, an update of the system or a temporary lack of internet connection during our stay abroad, we haven’t got the time to progress your booking request. Please wait an extra 24 hours for our confirmation. 
  • Still haven’t received anything yet? Get in contact with us right away and we will help you instantly. 
When do I have to pay?

It’s very important that you keep an eye on the terms of payment. In case of late payment, an additional fee may be charged.

  • Advance payment – to be paid immediately after your booking using the online payment system or within the next 14 days by bank transfer.
  • Full payment – at the latest 30 days before your departure.

In case you completed your booking less than 30 days before your departure, you must complete your payment within the next 7 days after receiving our confirmation email.  

Attention! Keep in mind that an international bank transfer might take a few days. It’s therefore strongly recommended to execute your payment immediately after receiving our email. 

How can I pay?

Once your booking has been placed, you can pay the advance payment or the full travel sum right away. Our online payment platform accepts:

  • Mastercard
  • Visa
  • Apple pay
  • Bank transfer

If you pay by bank transfer, don't forget to include your reservation number in the payment reference!

You must pay the outstanding balance at least 1 month before the start of your camp. Go to the online 'My Woodwings' portal to complete the payment.

Where can I find the payment details of WoodWings?

Once you have made your booking, you will be directed to the online payment platform where you can pay your reservation immediately. If you choose to pay by bank transfer, you will also find our payment details here.

Don’t lose sight of the terms of payment!

Can I modify my booking?

Yes you can. Please send us an email to info@campwoodwings.com